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the convenience of technology with the power of speech - Recruitment
Added: (Thu Sep 02 2004)
Job Applicant Selection Screening Support – 24 hours a day.
Recently a top International Bank in the City wanted to recruit a permanent senior manager for their busy brokerage division. This was an urgent requirement as the incumbent had unexpectedly retired due to ill health.
They approached Adeline Associations to see if via renting a Voice Portal application for 1 month (or by the day/week) they could initially screen potential applicants and dramatically speed up the selection process.
The Bank, placed an advert in several broadsheet newspapers, both in the UK, North America and Mainland Europe, outlining the position and inviting interested candidates to call the numbers, 0207 xxx xxxx if calling from within the UK and a selection of national and freefone numbers in several European countries and in North America, which Adeline Associates provided and arranged to be connected to Adeline’s Voice Portal, in a few days.
The Voice Portal software application was situated within Adeline’s technical operation centre and again was customized and ready to go within a few days. There was no need to visit the Bank’s premises at anytime or connect with any of their phone or IT systems.
The Voice Portal application was built within 3 days by Adeline and was customized to the International Banks Job description profile as advised by the Bank, the bank choose a male “business like” voice for UK callers to hear when calling the Voice Portal and a female Voice for the remaining countries. Adeline then connected all the telephone numbers to the Voice Portal.
Applicants started dialling in there hundreds, day and night, the Voice Portal application answered everyone immediately, with a “good morning, good evening” etc, each candidate was welcomed by the software application, given a brief overview of the position by the Voice Portal (the applicant could select a language), then asked, if they were still interested to answer “yes” or “no” or perhaps “maybe” to the following 5 questions (the number 5 was chosen by the Bank as being adequate but any number is acceptable or even no questions at all).
The Voice Portal asked the questions in turn, if the applicant wanted time to think the Voice Portal could be put on “hold” by the caller saying “hold” or pressing 3, when ready the applicant could “restart” the process, by saying “restart” or keying 5 from their phone keypad, and then give their “yes” or “no” or “maybe” answer.
If any wrong answer was given, after all the 5 questions were answered and answers received by the Voice Portal, the caller was advised they were not successful (very politely) but the Bank would be interested in retaining their contact details for future positions. The applicant would speak the contact details (or hang up), when finished, the call was cleared, the applicants contact details (as spoken) were sent via normal E-Mail to the Bank’s personnel department “unsuccessful” candidates, HR, E-Mail inbox to be dealt with and contact details noted, at a later date, for future use.
The successful candidates, who answered all 5 screening questions correctly, were invited to leave their contact details by just speaking. Once the applicants details were captured by the Voice Portal, the candidate’s details were sent to the successful E-mail inbox of the Banks HR department to be followed up by a phone call a few days later to the applicant. Once the contact details capture has been successfully sent to the HR department, the successful applicant, who was still connected to the Voice Portal, was given the HR E-Mail address (could be repeated on request or the voice Portal put on hold) in order to submit their CV’s to, plus to receive an automatic full job description in return.
When the Bank’s HR department made calls to the successfully screened candidates after a few days, they knew the Voice Portal had successfully screened them, the HR department had the applicants CV, the applicant had the full job description, and the unsuccessful candidates had already been notified. All this achieved at anytime, day or night, from any phone, fixed or mobile, from any country, worldwide.
In summary, via Adeline Associates:
· The Bank was able to attract a wider selection of applicants from all over Europe via Adeline who supplied in country contact phone numbers to call.
· The Bank could receive and screen all applicants, 24 hours a day, even if there were thousands of simultaneous calls.
· As the overall “pool” of applicants were higher a greater chance of attracting a superior applicant.
· Unsuccessful screened candidates were advised immediately, but their information was retained with their permission for future opportunities.
· The Bank’s HR department were able to “process” only those already screened candidates, cutting their workload by up to 80%.
· Very quick to set up the process, about 2 weeks from the initial brief to “going live”.
· The Bank rented the Voice Portal application and all the telephone lines for as long as they wished, days, weeks or months.
· The overall process saved a great deal of money, was seen as more efficient, attracted a wider “pool” of candidates, failed applicants were told immediately, the Bank’s HR department didn’t have to answer thousands of calls, the Voice Portal quality was the same for every call, the whole process from the ad appearing to the successful candidate being notified was only a few weeks.
· Don’t forget you can have more than 1 job “screening” Voice Portal process going on via the same telephone number, on the same Voice Portal, the applicant chooses the Job they wish to apply for, at the beginning of the call.
www.adelineassociates.com
Adeline Associates Ltd is a UK registered private company located just south of London in the UK. Please visit our web site at the address above or contact our own Voice Portal non human business assistant (actually we call her Sally), at anytime, she can help you. Our contact number is: 0207 154 2634 or contact us through our web site, if you do our directors receive a SMS/Text alert advising them you are waiting for a callback!