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Added: (Wed Apr 26 2023)
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According to a recent survey, the Telco sector is emerging as a leading player in digital transformation, rivalling even the retail sector. The survey found that Telcos are investing heavily in new digital technologies such as 5G, cloud computing, and Artificial Intelligence (AI) to stay ahead of their competitors.
The survey, conducted by Capgemini, found that 69% of Telcos had already adopted a digital-first strategy, compared to only 40% of retailers. Furthermore, the Telco sector is also leading the way in terms of investment in digital technologies, with an average of 32% of their budgets allocated towards digital transformation, compared to 23% in retail.
The survey also highlighted some of the key drivers behind the Telco sector's focus on digital transformation. One key factor is the increasing demand for high-speed connectivity and the need for Telcos to keep up with evolving consumer expectations. The rise of 5G technology, which promises faster and more reliable internet connections, is also driving the need for Telcos to invest in digital infrastructure.
In addition to this, the survey found that Telcos are also leveraging AI and automation to improve customer experience and streamline internal processes. For example, some Telcos are using chatbots to provide 24/7 customer service, while others are using predictive analytics to optimize network performance and prevent downtime.
Overall, the survey suggests that the Telco sector is taking a proactive approach to digital transformation and is well-positioned to lead the way in this area. As the demand for digital services and connectivity continues to grow, it is likely that we will see more Telcos investing in new technologies to stay ahead of their rivals and provide better value to customers. Read more on TechInformed!